The short version
- Packages and vouchers are valid for 24 months from purchase date.
- All package sales are final — no cash refunds.
- If you stop early, the remaining balance becomes RELUXE account credit, calculated as the price you paid minus the retail value of services you already used (services used are counted at full retail).
- Cherry financing doesn't change any of this — your Cherry loan continues independently of any package decision.
RELUXE Med Spa offers service packages and vouchers to help patients plan care thoughtfully and stay consistent with treatment recommendations. To provide clarity and consistency, we standardize how packages and vouchers are used, refunded, and converted to account credit.
Not covered on this page: appointment cancellations, memberships, skincare product returns, gift cards, and treatment results & satisfaction follow-ups. For a single overview of all RELUXE policies, see our Policies hub.
1. Definitions
- Package / Service Voucher: A prepaid set of services or sessions intended to be redeemed for specific RELUXE treatments.
- Gift Card: A dollar-value card or code that can be applied toward services or products (see Section 14).
- Account Credit: A balance held on your RELUXE account, usable toward any RELUXE transaction (see Section 6).
- Retail Price: The standard, non-discounted price of a service at the time the package was purchased. Retail price is locked at purchase date for the purpose of account-credit calculations.
- Purchase Date: The date the package or voucher was purchased or issued.
2. Validity & Expiration (24 Months)
All service packages and vouchers are valid for 24 months from the purchase date. This timeframe provides flexibility while encouraging timely care for best results.
- Unused services expire after 24 months and cannot be redeemed.
- Expired packages are not eligible for refund or cash value.
- If you are unsure of your expiration date, our team can help confirm your balance and timeline.
3. Scheduling & Treatment Planning
Many aesthetic treatments are most effective when completed on a recommended cadence — typically every 4 to 8 weeks for multi-session series, though the right interval varies by treatment, skin response, and goals. Your provider will outline the ideal cadence at your consultation.
We encourage patients to schedule remaining sessions in advance, especially for popular providers and time slots, to avoid bumping up against the 24-month expiration window.
If life intervenes — illness, travel, pregnancy, schedule conflicts — please let us know early. We'll work with you to space remaining sessions appropriately within your validity window. For documented medical reasons that prevent timely treatment, see Section 15 (Medical Holds & Exceptions).
4. Online & Event Purchases
Packages purchased online — including during sales, flash sales, and events — should be confirmed by a provider before beginning treatment. If you purchase a package without first meeting with a provider, please schedule a consultation within 30 days of purchase to confirm your candidacy.
- Within 30 days: If a provider determines you are not a good candidate for the purchased service, we can offer a full refund or swap to account credit toward a different service.
- After 30 days: Refunds are no longer available, but we can still offer account credit for the remaining value toward other services, using the formula in Section 5.
A quick consultation ensures your package is a great fit — and if it isn't, we'll help you find something that is.
5. All Package Sales Are Final / Account Credit
Packages are discounted because they are packages — the savings are built in on the assumption that the full package will be used. For that reason:
- All package sales are final. Packages are non-refundable to original payment method.
- If you decide to stop using a package partway through, the remaining balance can be converted to RELUXE account credit usable toward any service or product.
- Packages have no cash value and cannot be applied as payment to other accounts.
How account credit is calculated. Because the package discount is conditional on completing the package, services already used are valued at their full retail price — not the discounted package rate. Retail value is locked at the package's purchase date (later retail-price changes do not affect the math). The remaining balance becomes account credit:
Account credit = the price you paid minus the retail value of services you already used
If the retail value of services already used is equal to or greater than the price paid, account credit is $0 — you do not owe anything additional.
Examples:
Laser hair removal 6-pack — $1,200
You complete 3 of 6 sessions, then decide to stop. Each session retails at $350.
- Retail value used: 3 × $350 = $1,050
- Account credit: $1,200 − $1,050 = $150
Morpheus8 3-pack — $2,500
You complete 2 of 3 sessions, then decide to stop. Each session retails at $1,100.
- Retail value used: 2 × $1,100 = $2,200
- Account credit: $2,500 − $2,200 = $300
Massage + Facial bundle — $200
You use the facial (retails at $150) but not the 60-minute massage.
- Retail value used: $150
- Account credit: $200 − $150 = $50
- Or, simpler: just use the 60-minute massage that's already in the bundle.
Tips & gratuity are excluded. Any tips paid on individual sessions are not part of the package and are not refundable or convertible to credit.
Bundled “free” or included items. When a package markets a bundled item as a value-add (e.g., “package includes a $150 facial”), that item is valued at its marketed retail value in the credit calculation if the full package isn't completed — not at $0.
Partial-tender purchases. If a package was paid using more than one method (for example, $500 gift card + $700 credit card), the entire balance still converts to RELUXE account credit on conversion. Account credit conversions do not reverse to gift cards or to original payment methods.
When the credit calculation locks. Per industry standard, the credit calculation is finalized on the date written notice is received at help@reluxemedspa.com. Any sessions completed before that date count as used; sessions after that date do not.
In most cases the easiest path is to complete the unused services — that's where the savings live. If you'd rather convert what's left to account credit, email help@reluxemedspa.com and our team will walk through the math with you.
6. Account Credit Terms
Once a package is converted to RELUXE account credit, the following rules apply:
- Expiration. Account credit converted from a package keeps the original package's expiration date. If the conversion happens within 3 months of that expiration, you receive 90 days from the conversion date — whichever is later.
- No cash value. Account credit cannot be refunded to the original payment method, exchanged for cash, or applied as payment to other (non-RELUXE) accounts.
- Transferable / giftable. Account credit can be transferred or gifted to another RELUXE account on request. Email help@reluxemedspa.com to arrange the transfer.
- What it covers. Account credit can be applied to any RELUXE transaction at either location — services, products, packages, gift cards.
- What it does not cover. Account credit cannot be used for tips or gratuity. Gratuity remains a separate transaction at the time of service.
- Whose account. Account credit is issued to the account that holds the package — typically the original purchaser. If a package was a gift, the credit goes to whoever's account it sits on. We're happy to transfer it on request.
- ID verification. For credit transfers to a third party, refunds, or conversions of $500 or more, RELUXE may request government-issued ID and proof of original purchase to prevent fraud.
Note: This section governs package-derived account credit. Membership credits follow separate rules — see Membership Terms.
7. What Counts as a “Used” Service
When converting a package to account credit, the following are considered used and are valued at full retail in the Section 5 formula:
- Completed sessions.
- No-shows — appointments where the patient did not arrive.
- Late cancellations — cancellations made within the 24-hour window per our Cancellation Policy.
- Partial sessions — appointments where the patient elected to leave early or shorten the treatment.
The following are not considered used and are not deducted from your package:
- Sessions canceled by RELUXE.
- Appointments where, mid-treatment, your provider determined you were not a candidate for the procedure (e.g., a contraindication identified during prep). These visits do not count against your package.
8. Service Availability by Location
Some services are only available at one of our two locations — certain devices and treatments are Westfield-only. If a service in your package isn't offered at your preferred location, you have two options:
- Travel to the other RELUXE location to redeem the service, or
- Convert the remaining balance to account credit using the Section 5 formula.
If RELUXE permanently discontinues a service at both locations, you may be eligible for a refund of the unused portion of that specific service line. Contact help@reluxemedspa.com so we can review your situation.
9. Disputes & Chargebacks
If you initiate a chargeback or payment dispute with your card issuer or bank for a package or voucher, the package is voided until the dispute is resolved — services cannot be redeemed during that period. We'll work with you and your card issuer to resolve the matter as quickly as possible. Once resolved, the package is reinstated according to its original terms.
For Cherry-financed purchases, see Section 10 — chargebacks against your Cherry loan are handled by Cherry, not RELUXE.
10. Financed Purchases (Cherry)
Cherry is a third-party financing company. When you finance a package through Cherry, you are taking out a loan with Cherry — not paying RELUXE directly. Cherry pays RELUXE in full at the time of purchase, and you repay Cherry on the schedule agreed to in your loan terms.
Because Cherry is a separate company:
- RELUXE cannot stop, pause, or modify your Cherry payments. We do not have access to your loan and cannot intervene with the lender.
- Packages financed through Cherry are treated the same as any other paid package — all sales are final, and the same account-credit rules in Section 5 apply.
- If you stop using a Cherry-financed package, we can convert the remaining balance to RELUXE account credit (using the formula in Section 5), but your Cherry loan continues independently and you remain responsible for those payments.
For loan modifications, hardship options, or questions about your payment schedule, contact Cherry directly through your Cherry account.
11. Transfers & Sharing
For safety and medical record integrity, some services must be used by the original purchaser. Any approved transfers must be authorized by RELUXE in advance.
This section is about transferring services between people. To transfer account credit after a package conversion, see Section 6.
12. Pricing Changes
Packages lock in the services included at the time of purchase. Future retail-price changes do not affect valid packages within their expiration period — and they do not affect the account-credit calculation in Section 5, which uses retail value as of the package's purchase date.
13. Transition for Existing Packages
Packages purchased prior to the effective date of this policy (1/1/26) are subject to a transition period of 24 months from 1/1/26.
14. Gift Cards vs Packages
- Dollar-value gift cards are valid for 5 years from purchase, in accordance with federal law.
- Service packages and vouchers are valid for 24 months from purchase.
15. Medical Holds & Exceptions
In limited cases, extensions may be considered for documented medical reasons that prevent timely treatment. Common examples include:
- Pregnancy — many treatments (laser, certain injectables, RF/microneedling, etc.) are contraindicated during pregnancy and breastfeeding.
- Documented medical conditions or surgeries that prevent timely treatment.
- Significant injuries or illnesses with provider documentation.
Extensions are not guaranteed and are evaluated case by case. To request a hold, email help@reluxemedspa.com with documentation as early as possible.
Policy version that applies. The version of this policy in effect on your purchase date applies to your package. Updates take effect on the “Last Updated” date and apply to purchases made on or after that date.
Escalation. If you disagree with a decision or need to escalate, email hello@reluxemedspa.com.