Legal
Package & Voucher Policy
This policy explains how service packages and vouchers work at RELUXE Med Spa, including validity windows, scheduling expectations, and how packages differ from gift cards.
RELUXE Med Spa offers service packages and vouchers to help patients plan care thoughtfully and stay consistent with treatment recommendations. To provide clarity and consistency, we standardize how packages and vouchers are used.
1. Definitions
- Package / Service Voucher: A prepaid set of services or sessions intended to be redeemed for specific RELUXE treatments.
- Gift Card: A dollar-value card or code that can be applied toward services or products (see Section 8).
- Purchase Date: The date the package or voucher was purchased or issued.
2. Validity & Expiration (24 Months)
All service packages and vouchers are valid for 24 months from the purchase date. This timeframe provides flexibility while encouraging timely care for best results.
- Unused services expire after 24 months and cannot be redeemed.
- Expired packages are not eligible for refund or cash value.
- If you are unsure of your expiration date, our team can help confirm your balance and timeline.
3. Scheduling & Treatment Planning
Many aesthetic treatments are most effective when completed on a recommended cadence. We encourage patients to schedule in advance, especially for multi-session plans.
4. No Cash Value / Non-Refundable
Unless required by law or explicitly stated at the time of purchase, packages and vouchers:
- Have no cash value
- Are non-refundable
- May not be applied to past services
5. Transfers & Sharing
For safety and medical record integrity, some services must be used by the original purchaser. Any approved transfers must be authorized by RELUXE in advance.
6. Pricing Changes
Packages lock in the services included at the time of purchase. Future pricing changes do not affect valid packages within their expiration period.
7. Transition for Existing Packages
Packages purchased prior to the effective date of this policy (1/1/26) is subject to a generous transition period of 24 months from 1/1/26.
8. Gift Cards vs Packages
- Dollar-value gift cards are valid for 5 years from purchase, in accordance with federal law.
- Service packages and vouchers are valid for 24 months from purchase.
9. Medical Holds & Exceptions
In limited cases, extensions may be considered for documented medical reasons that prevent timely treatment. Extensions are not guaranteed and are evaluated case by case.