Summary
- RELUXE offers two membership types. Both bill monthly and both receive the same member benefits.
- Voucher Membership ($100 or $200/month): one service voucher each month, from your tier's menu.
- Beauty Bank Membership ($150 or $250/month): that amount is added to your Beauty Bank as RELUXE account credit, dollar for dollar.
- Rollover: Unused vouchers and Beauty Bank credit roll over for as long as your membership is active.
- If you cancel a Beauty Bank: you keep full access to your balance. Anything still unused after 90 days becomes a RELUXE gift card of equal value — nothing is forfeited.
- If you cancel a Voucher Membership: you have 90 days to use remaining vouchers, after which they expire.
- Minimum commitment: Beauty Bank Memberships require three monthly billing cycles. Exception: memberships opened under a written invitation offer that states a shorter minimum follow that offer's terms.
- Cancellation: at least 30 days' written notice before your next billing date. Email help@reluxemedspa.com or notify the front desk.
- Pauses: one pause (1–2 months) per 12-month period.
- Switching is optional. Moving to a Beauty Bank converts unused vouchers to RELUXE account credit at full face value. The Voucher Membership is not being discontinued.
- Membership discounts cannot be combined with other promotions unless explicitly stated.
The Two Membership Types
Both membership types include the same benefits: member pricing on tox, $50 off each syringe of filler, 10% off services, 10% off packages, 15% off products, a complimentary monthly sauna, and member pricing on select facials and massage. The only difference is what is added to your account each month.
Voucher Membership. Each month you receive one voucher, redeemable for a service from your tier's menu. Vouchers may be shared with a family member and may be banked for later use while your membership is active.
Beauty Bank Membership. Each month, your payment is deposited into your Beauty Bank as RELUXE account credit on a dollar-for-dollar basis — a $150 payment adds $150 in credit, and a $250 payment adds $250. Beauty Bank credit may be applied toward any service or product at either location. Beauty Bank credit has no cash value and is not redeemable for cash except where required by law.
Billing & Payment
You authorize recurring monthly charges to your payment method on file. Your billing date is set when you enroll and stays the same each month. If a payment fails, we'll notify you and retry. If we're unable to collect payment after a reasonable period, membership benefits may be suspended until billing is resolved.
Beauty Bank Memberships require a minimum of three monthly billing cycles. Your deposited credits remain yours to use regardless of when you cancel.
Invitation offers may set a shorter minimum. From time to time we extend a written invitation to a specific group of patients that states its own minimum commitment — for example, a single billing cycle. Where a written offer states a shorter minimum, that offer governs, and cancelling at the end of it carries no charge-back of the promotional value. The terms you were sent are the terms that apply to you.
Otherwise, if you enroll on a promotional rate or a free or discounted first month and cancel before meeting the three-cycle minimum, the value of the promotional incentive may be charged to the payment method on file.
Rollover
Unused vouchers and unused Beauty Bank credit roll over month to month, with no cap, for as long as your membership is active. Many members deliberately bank several months of credit and apply it toward a larger treatment such as a quarterly tox appointment.
If You Cancel a Beauty Bank Membership
Your banked money stays yours. Nothing is forfeited.
Beauty Bank credits do not expire for as long as your membership is active. If your membership becomes inactive — whether you cancel or pause — you retain full access to your remaining balance and can spend it on services and products exactly as you did before.
- If any balance is still unused 90 days after your cancellation date, we convert it to a RELUXE gift card of equal value, redeemable toward services and products at RELUXE Med Spa.
- Gift cards carry no expiration date and no fees, so the money never runs out of time.
- The card works at either location and is subject to our Gift Card Terms.
One thing that does end at cancellation: member-only discounts, pricing, and perks. Your banked credit is still yours to spend — it just buys at regular prices from that point on.
Please keep a current email address on file so we can deliver the gift card when it converts. Questions about a balance? Email help@reluxemedspa.com.
Cancellation
To cancel your membership, email help@reluxemedspa.com or speak with the front desk at either location. We ask for at least 30 days' notice before your next billing date. Your membership benefits continue through the end of your current billing period. No refunds are issued for previously charged months.
Voucher Memberships: after cancellation, you have 90 days to use any remaining vouchers. Unused vouchers expire after this grace period.
Beauty Bank Memberships: require a minimum of three monthly billing cycles, unless you joined under a written invitation offer stating a shorter minimum, in which case that offer governs. After the minimum is met you may cancel anytime with 30 days' notice. Your remaining balance stays fully available and converts to a gift card at 90 days if unused, as described above — there is no grace period to race against.
Pauses
Need a break? You can pause your membership for 1–2 months, once per 12-month period. During a pause, billing is suspended and your vouchers and Beauty Bank credit are preserved. Contact us at help@reluxemedspa.com to request a pause — we'll confirm the dates and when billing resumes.
Switching Between Memberships
You can move between a Voucher Membership and a Beauty Bank Membership, or between tiers, at your next billing date. Contact us and we'll make the change. Beauty Bank credit you have already accrued stays in your Beauty Bank; unused vouchers remain redeemable while your membership stays active.
Converting vouchers to Beauty Bank credit. If you move from a Voucher Membership to a Beauty Bank Membership, any unused vouchers convert to RELUXE account credit at full face value — a $100 voucher becomes $100 of credit and a $200 voucher becomes $200. That credit is deposited into your Beauty Bank and is then governed by the Beauty Bank credit policy above. Nothing is forfeited in the conversion.
Switching is entirely optional. The Voucher Membership remains available and is not being discontinued. If your monthly voucher suits how you book, no action is needed.
Changes to Membership
We may modify or discontinue membership benefits with prior notice by email or on this page. We'll always give you reasonable advance notice of any material changes.
Common Questions
How do I cancel my membership?+
What happens to my Beauty Bank balance if I cancel?+
Is there a minimum commitment on a Beauty Bank Membership?+
What happens to my unused vouchers if I cancel?+
Do I really get a dollar of credit for every dollar I pay?+
Can I pause my membership instead of canceling?+
Can I switch between a Voucher Membership and a Beauty Bank?+
Can I use my membership at either location?+
What if my payment fails?+
Can I combine my membership discount with promotions?+
Policy Version That Applies
The version of these terms in effect on your enrollment date applies to your membership. Updates apply prospectively only. The Last Updated date at the top of this page is the version pointer.
Disagree With a Decision?
For day-to-day questions about billing, credits, or your Beauty Bank, email help@reluxemedspa.com or call (317) 763-1142. If you disagree with a decision and need to escalate, email hello@reluxemedspa.com.