Appointment Policies

Cancellation & No-Show Policy

Last Updated: March 18, 2026

Our Policy

We know plans change — life happens, and we genuinely understand that. Our cancellation policy exists not as a penalty, but out of respect for everyone's time: our providers, our other patients, and the people on our waitlist who would love a spot if one opens up.

We just ask for enough notice so we can offer your appointment to someone waiting. When you give us 24 hours, there are no fees, no questions, and no awkwardness — just a quick reschedule for a time that works better for you.

24-Hour Cancellation Window

Please cancel or reschedule at least 24 hours before your scheduled appointment time. That gives us the window we need to fill your spot and keep our providers' schedules running smoothly.

You can reach us any of these ways:

After-hours messages are accepted by email or text and are timestamped when received, so reaching out on an evening or weekend still counts toward your 24-hour window.

Late Cancellation & No-Show Fees

Cancellations made less than 24 hours before your appointment, as well as no-shows (appointments missed without any notice), are subject to a $50 fee.

This fee helps offset the provider time and overhead associated with a last-minute vacancy. It is not our preference to collect it — we would much rather see you rescheduled and in the door.

Rescheduling

Rescheduling is always free when you give us 24 or more hours of notice. If you need to move your appointment, we encourage you to reschedule rather than cancel — it keeps your spot on the calendar and avoids any gap in your treatment plan.

To reschedule, use the same contact options above or reply directly to your appointment confirmation.

Emergencies & Exceptions

We understand genuine emergencies happen. If you experience a medical situation, family emergency, or other unforeseen event, please contact us as soon as possible and we will do our best to work with you. We review exceptions on a case-by-case basis and always lead with understanding.

Deposits

For certain appointments, a deposit may be required to hold your booking. Any deposit collected is applied directly toward the cost of your service. If you cancel within the 24-hour window, your deposit is fully refundable. Late cancellations and no-shows may result in forfeiture of the deposit in addition to or in lieu of the $50 fee, at our discretion.

Common Questions

What if I'm running late?

Please let us know as soon as possible. If you're more than 15 minutes late, we may need to shorten your appointment or reschedule to respect the next patient's time. We'll always do our best to accommodate you.

What counts as 24-hour notice?

We need your cancellation or reschedule request at least 24 hours before your scheduled appointment time. Weekend and after-hours messages are timestamped when received, so texting or emailing us the evening before still counts — as long as it's at least 24 hours ahead.

What if there's a weather emergency or road closure?

We'll waive fees for genuine weather emergencies or closures. If you're unsure whether we're open, check our social media or give us a call. We'd rather you stay safe.

Is there a fee for first-time cancellations?

If it's your first appointment with us and you need to cancel last-minute, just reach out and let us know. We want to meet you — we'll work with you to find another time.

How do I cancel a membership appointment vs. a regular appointment?

The same 24-hour policy applies to all appointments, including those booked with membership credits. Membership credits are not forfeited for a single late cancellation, but the $50 fee still applies.

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