Memberships

Member price on every service • Monthly billing • Cancel a Beauty Bank and your banked money is never forfeited

Membership was upgraded on October 10, 2026: every member gets a member price on every service, never less than 10% below the regular price, including package-level pricing on most lasers and devices with no package to buy. No package is required: members pay their member price on every visit, and discounts never stack: a member package is your member price for every session in it (never more than the package price), or the package less 10% for a service without its own member price. Laser hair removal member packages of 8 are $375 small, $1,200 standard, $2,000 large or $3,600 X-large, and a second area’s package is half price (memberships starting October 23, 2026 or later; earlier memberships keep the pricing they enrolled under). Tox and filler keep their own member pricing; products are 15% off.
Member pricing and member discounts (member prices, member package pricing, $50 off filler, 15% off products) apply to regular-priced services, packages and products only. They do not apply on top of special or promotional pricing — Beauty Bash, Black Friday, Cyber Monday, specials, sale packages or any other promotion — unless the offer explicitly says so. If both exist you pay the lower price, not both. Beauty Bank credit can still be used to pay for a promotion.
The Beauty Bank Membership ($150 or $250/month) is our membership. The Voucher Membership ($100 or $200/month) is closed to new enrollment but not discontinued — existing voucher members keep their plan and get every upgraded benefit.
Membership is membership: every member benefit, including new ones, applies equally to Voucher and Beauty Bank members. The type is only how your monthly payment is held.
Upgrades reach every current member, including existing voucher members, from the day they take effect. A change that would reduce benefits or raise what you pay only applies to memberships started after it.
Voucher Membership: one service voucher each month, from your tier’s menu. At your request, vouchers can also be used as RELUXE account credit at full face value toward any service or product (three $100 vouchers = $300), and you pay any difference.
Beauty Bank Membership: your monthly payment is added to your Beauty Bank as RELUXE account credit, dollar for dollar.
Memberships bill monthly until canceled.
Vouchers and Beauty Bank credit roll over as long as your membership is active.
Beauty Bank credits do not expire as long as your membership is active.
If you cancel or pause a Beauty Bank: you retain full access to your remaining balance and can spend it exactly as before.
Any Beauty Bank balance still unused 90 days after cancellation converts to a RELUXE gift card of equal value — gift cards don’t expire, so nothing is forfeited.
Member-only discounts, pricing, and perks end upon cancellation — your banked credit does not.
Beauty Bank Memberships require a minimum of 3 monthly billing cycles — unless you joined through a written invitation offer that states a shorter minimum, in which case that offer governs and nothing is charged back when you cancel at the end of it.
Beauty Bank welcome offers (bonus credit when you join inside a stated offer window — the current one, if any, is on the Membership Terms and Specials pages) are promotional: unused bonus credit is removed when you cancel and never converts to a gift card, and if you cancel before the 3-cycle minimum any bonus you’ve used may be charged back. Your own monthly payments never are.
Promo dollars — anything RELUXE gives you (welcome bonuses, savings back, referral rewards, contest credit, offers, gifts) — sit in your Beauty Bank as RELUXE account credit but are tracked apart from your own money. They are not cash, not refundable, never become a gift card, may need an active membership and may expire, and any unused promo dollars are removed when a membership ends. Money you put in is always yours.
If you cancel a Voucher Membership: you have 90 days to use any remaining vouchers, after which they expire.
Cancellation requires at least 30 days’ written notice before your next billing date.
You may pause your membership for 1–2 months, once per 12-month period.
Voucher members can move to a Beauty Bank at any time, only if they want to; it takes effect at the next billing date, and unused vouchers convert to RELUXE account credit at full face value ($100 voucher → $100 credit).

Full Membership Terms →

Packages & Vouchers

All package sales are final • Convertible to RELUXE account credit • 24-month validity

All package sales are final — no cash refunds.
Packages and vouchers are valid for 24 months from purchase date.
If you stop using a package early, the remaining balance can be converted to RELUXE account credit.
Account credit = the price you paid minus the retail value of services you already used (services used valued at full retail).
No-shows, late cancellations, and partial sessions count as used.
Cherry-financed packages: Cherry payments continue independently — we cannot stop them.

Full Package & Voucher Policy →

Gift Cards

Stackable • Usable for tips • Non-refundable • Promotional bonus cards have a delay

Gift cards are redeemable for products, services, and tips at either location.
Gift cards stack with packages, memberships, account credit, and other offers.
Gift cards are non-refundable and have no cash value (except as required by law).
Promotional bonus cards cannot be redeemed during the active promotion period or within 7 days of purchase — whichever is later.
A promotional bonus card that comes free with a package is locked for 7 days after purchase, can’t be used on that package, and expires on the date the promotion states (6 months for the Fall 2026 device offer).
Lost/stolen physical cards may not be replaced. Lost digital codes may be re-sent if verifiable.

Full Gift Card Terms →

Products & Returns

Skincare products only • 14 days opened • 30 days unopened • Original tender refunded

Opened skincare products: returnable within 14 days for RELUXE account credit or exchange.
Unopened products: returnable within 30 days for full refund to original tender.
Defective items: replacement, exchange, or full refund within 30 days (or 7 days of delivery).
Refunds go to original tender; mixed-tender purchases refund proportionally.
Sales tax is refunded with the eligible product return.
Gift cards, packages, vouchers, and prescription products are final sale.

Full Product Return Policy →

Appointment Cancellations

24-hour notice required • $50 fee for late cancels and no-shows

Cancel or reschedule at least 24 hours before your appointment time.
Late cancellations and no-shows are subject to a $50 fee.
Rescheduling is always free with 24 or more hours of notice.
After-hours messages are timestamped when received — evening/weekend texts still count toward the 24-hour window.
Genuine emergencies and weather closures are reviewed case-by-case.

Full Cancellation Policy →

Treatment Results & Satisfaction

Services rendered are non-refundable • Follow-ups and complementary touch-ups available

Aesthetic treatments are personalized medical services and are non-refundable.
If you have a concern, schedule a follow-up so your provider can assess in person.
Within 2 weeks: ideal time for adjustments, touch-ups, or refinement.
After 2 weeks: still happy to see you — adjustments may be more limited.

Full Results & Satisfaction Page →

Texts & Emails

Reply STOP to stop texts • Reply HELP for help • We never sell your number

You only get marketing texts if you opted in — on a form, in person, or by texting us. Consent is never required to book or buy anything.
Reply STOP to any text to opt out. You will get one confirmation, then nothing further.
Reply HELP to any text, call (317) 763-1142, or email help@reluxemedspa.com if you need a hand.
Email: use the unsubscribe link at the bottom of any message.
Stopping texts does not stop emails, and unsubscribing from email does not stop texts — they are separate. Do both if you want both stopped.
We do not sell, rent, or share your mobile number or your opt-in with anyone for their own marketing.
Message frequency varies. Message and data rates may apply.

Full Messaging & Privacy Policy →

Refunds & Account Credit — Quick Reference

What can be refunded vs. converted to RELUXE account credit

Skincare products (within window, condition met): refund to original tender.
Packages: not refundable to original tender; convertible to RELUXE account credit.
Gift cards: not refundable; non-transferable after purchase.
Services rendered: non-refundable.
Memberships: prorated/credited per Membership Terms.
Cherry-financed purchases: refunds become account credit — your Cherry loan continues independently.

Disagree with a decision?

For escalations or appeals, email hello@reluxemedspa.com. For day-to-day questions about a refund, package, or membership, email help@reluxemedspa.com or text/call (317) 763-1142.

Policy version that applies: The version of each policy in effect on your purchase or appointment date applies. Each policy lists its own “Last Updated” date.

RELUXE Med Spa

514 E State Road 32, Westfield, IN 46074

10485 N Pennsylvania St, Suite 150, Carmel, IN 46280

(317) 763-1142 · help@reluxemedspa.com

All Legal Pages Cherry Financing