Legal
Terms, Conditions, Policies & Legal
Core Policies
Privacy Policy
How we collect, use, and protect your data, including PHI/HIPAA considerations.
Messaging Terms & Conditions
SMS/MMS consent, frequency, STOP/HELP keywords, quiet hours, carrier disclaimers.
Skincare Product Return Policy
Returns, exchanges, defects/damage, allergy reactions, non-returnables.
Terms of Service
Website/app use, disclaimers, liability limits, user responsibilities.
Compliance & Notices
HIPAA Notice of Privacy Practices
How Protected Health Information (PHI) may be used and disclosed.
Accessibility Statement (ADA)
Our commitment to accessible experiences and how to report barriers.
Cookie Policy
Details on cookies/pixels and how to manage preferences.
Store & Membership
Membership Terms
Billing cadence, credits/rollover, cancellation, and pauses.
Package & Voucher Policy
Validity window (24 months), scheduling guidance, and how package vouchers differ from gift cards.
Gift Card Terms
Redemption, expiration (if any), and lost/stolen card policy.
Shipping Policy
Carriers, processing windows, tracking, and lost/damaged parcels.