Core Policies
Privacy Policy
How we collect, use, and protect your data, including PHI/HIPAA considerations.
Messaging Terms & Conditions
SMS/MMS consent, frequency, STOP/HELP keywords, quiet hours, carrier disclaimers.
Email & SMS Preferences
Manage your marketing communication preferences. Unsubscribe from emails or SMS.
Skincare Product Return Policy
Returns, exchanges, defects/damage, allergy reactions, non-returnables.
Terms of Service
Website/app use, disclaimers, liability limits, user responsibilities.
Cancellation & No-Show Policy
24-hour cancellation window, late cancel and no-show fees, how to reschedule.
Your Results & Our Commitment
What to expect after treatment, follow-up appointments, and our approach to satisfaction.
Compliance & Notices
HIPAA Notice of Privacy Practices
How Protected Health Information (PHI) may be used and disclosed.
Child-Free Environment
Why appointments are adults-only, and what to do if you need to reschedule.
Accessibility Statement (ADA)
Our commitment to accessible experiences and how to report barriers.
Cookie Policy
Details on cookies/pixels and how to manage preferences.
Store & Membership
Membership Terms
Member benefits and member pricing (regular price only, never on top of a promotion), the Beauty Bank and existing Voucher Memberships, billing, rollover, pauses, promotional Bank dollars, the current welcome offer, and how a Beauty Bank balance converts to a gift card.
Package & Voucher Policy
24-month validity, all-sales-final, how account credit is calculated when packages are converted, Cherry financing, and FAQ.
Gift Card Terms
Redemption, expiration (if any), and lost/stolen card policy.
Shipping Policy
Carriers, processing windows, tracking, and lost/damaged parcels.