Thank you for visiting RELUXE Med Spa's website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information. By using our website, services, or communication channels, you agree to this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect your name, email, phone number, date of birth, billing details, and other information you provide when booking services, filling out forms, subscribing to communications, or contacting us.
1.2 Health Information
As a med spa, we may collect health-related information relevant to your treatments. This information may qualify as Protected Health Information (PHI). RELUXE Med Spa follows applicable privacy laws, including HIPAA where required, to safeguard this data.
1.3 Non-Personal Information
We may automatically collect IP address, browser, operating system, device data, and usage patterns through cookies, pixels, and similar technologies.
2. How We Use Your Information
- Provide, personalize, and improve services
- Schedule and manage appointments
- Send confirmations, reminders, and promotional offers
- Analyze usage and website performance
- Comply with legal and regulatory requirements
3. Information Sharing
We do not sell your personal information. We may share information with trusted service providers (e.g., booking, payments, analytics, marketing platforms), to comply with legal obligations, protect our rights, or with your explicit consent.
4. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies (e.g., Google Analytics, Meta Pixel) to improve user experience, analyze traffic, and deliver relevant ads. You can adjust browser settings to disable cookies, but some features may not function properly.
5. Marketing Communications (Email & SMS)
- Consent: By providing your mobile number and opting in — on our website, on a lead or contact form, in person, or by texting us — you consent to receive recurring automated marketing, promotional, and appointment-related text messages from RELUXE Med Spa at the number provided, including messages sent using an automated system. Consent is not a condition of purchasing any goods or services.
- Content: Promotions, appointment reminders, special events, and service updates.
- Frequency: Message frequency varies. Typically 2–4 messages per month unless you initiate additional conversations.
- Message & Data Rates: Standard carrier message and data rates may apply.
- Opting Out: Reply STOP to any text message to opt out. After you opt out you will receive one confirmation message and no further texts from that program. For email, use the unsubscribe link in any message.
- Getting Help: Reply HELP to any text message, call (317) 763-1142, or email hello@reluxemedspa.com.
- Two-Way Messaging: You may reply to SMS messages to ask questions or request appointments.
- Quiet Hours: Marketing messages are generally sent between 7:30 AM and 9:00 PM local time.
- Carrier Disclaimer: Carriers are not responsible for delayed or undelivered messages.
5.1 No Sharing or Sale of Mobile Opt-In Data
We do not sell, rent, or share your mobile opt-in information or SMS consent with third parties or affiliates for their own marketing purposes. Your phone number is used only to deliver the messages described above and to operate our messaging program. We may share it with service providers who help us send these messages solely on our behalf and under confidentiality obligations.
5.2 Consent Records
When you opt in, we record the date and time, the wording of the consent language you agreed to, and where the opt-in occurred. We keep this record so we can confirm how and when consent was given, and so we can honor a later opt-out accurately.
These messaging terms are in addition to, and incorporated into, this Privacy Policy and our Terms of Service.
6. Account Authentication Messages (One-Time Passcodes)
If you request account access or login verification on the RELUXE Med Spa website or application, you may receive a one-time passcode (OTP) via SMS to verify your identity.
These messages:
- Are sent only when you request them
- Contain verification codes required to access your account
- Are transactional and not marketing messages
- Are not recurring
You receive these messages only after entering your mobile number and taking an explicit action such as tapping “Send Code,” “Continue,” or “Log In” on the RELUXE Med Spa website or app. These messages are strictly transactional and are sent only to complete identity verification or account access.
Message and data rates may apply depending on your mobile carrier.
7. Payment Information
We do not store payment card details. Transactions are processed securely by third-party processors (e.g., Boulevard, Cherry) that maintain their own privacy and security practices.
8. Data Retention
We retain personal information only as long as necessary to provide services, meet legal, tax, or regulatory obligations, resolve disputes, and enforce agreements. You may request deletion at any time (see Section 12).
9. Security
We use SSL encryption and reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure.
10. Children's Privacy
Our website and services are intended for individuals 18 years and older. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will promptly delete it.
11. International Visitors
Our services are intended for U.S. residents. If you access our website from outside the U.S., your information will be transferred to and processed in the United States.
12. Your Rights
- Access, correct, or delete your personal information
- Request a copy of your data
- Withdraw consent for marketing communications
- File a complaint with a regulatory authority, where applicable
13. Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
14. Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted here with a revised effective date. Significant changes may also be communicated via email.