Thank you for visiting RELUXE Med Spa's website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information. By using our website, services, or communication channels, you agree to this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect your name, email, phone number, date of birth, billing details, and other information you provide when booking services, filling out forms, subscribing to communications, or contacting us.
1.2 Health Information
As a med spa, we may collect health-related information relevant to your treatments. This information may qualify as Protected Health Information (PHI). RELUXE Med Spa follows applicable privacy laws, including HIPAA where required, to safeguard this data.
1.3 Non-Personal Information
We may automatically collect IP address, browser, operating system, device data, and usage patterns through cookies, pixels, and similar technologies.
2. How We Use Your Information
- Provide, personalize, and improve services
- Schedule and manage appointments
- Send confirmations, reminders, and promotional offers
- Analyze usage and website performance
- Comply with legal and regulatory requirements
3. Information Sharing
We do not sell your personal information. We may share information with trusted service providers (e.g., booking, payments, analytics, marketing platforms), to comply with legal obligations, protect our rights, or with your explicit consent.
4. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies (e.g., Google Analytics, Meta Pixel) to improve user experience, analyze traffic, and deliver relevant ads. You can adjust browser settings to disable cookies, but some features may not function properly.
5. Marketing Communications (Email & SMS)
- Consent: By providing your email address or opting in to SMS marketing, you consent to receive promotional messages from RELUXE Med Spa.
- Content: Promotions, appointment reminders, special events, and service updates.
- Frequency: Typically 2–4 messages per month unless you initiate additional conversations.
- Message & Data Rates: Standard carrier message and data rates may apply.
- Opting Out: You may unsubscribe from email via the link in any message or reply STOP to SMS at any time.
- Two-Way Messaging: You may reply to SMS messages to ask questions or request appointments.
- Quiet Hours: Marketing messages are generally sent between 7:30 AM and 9:00 PM local time.
- Carrier Disclaimer: Carriers are not responsible for delayed or undelivered messages.
6. Account Authentication Messages (One-Time Passcodes)
If you request account access or login verification on the RELUXE Med Spa website or application, you may receive a one-time passcode (OTP) via SMS to verify your identity.
These messages:
- Are sent only when you request them
- Contain verification codes required to access your account
- Are transactional and not marketing messages
- Are not recurring
Message and data rates may apply depending on your mobile carrier.
7. Payment Information
We do not store payment card details. Transactions are processed securely by third-party processors (e.g., Boulevard, Cherry) that maintain their own privacy and security practices.
8. Data Retention
We retain personal information only as long as necessary to provide services, meet legal, tax, or regulatory obligations, resolve disputes, and enforce agreements. You may request deletion at any time (see Section 12).
9. Security
We use SSL encryption and reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure.
10. Children's Privacy
Our website and services are intended for individuals 18 years and older. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will promptly delete it.
11. International Visitors
Our services are intended for U.S. residents. If you access our website from outside the U.S., your information will be transferred to and processed in the United States.
12. Your Rights
- Access, correct, or delete your personal information
- Request a copy of your data
- Withdraw consent for marketing communications
- File a complaint with a regulatory authority, where applicable
13. Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
14. Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted here with a revised effective date. Significant changes may also be communicated via email.