Product Return Policy for Skincare Products at RELUXE Med Spa

At RELUXE Med Spa, we are committed to providing high-quality skincare products and ensuring your satisfaction. If you are not completely satisfied with your purchase, please review our return policy below.

Return Policy:

1. Opened Products:

• You have 14 days from the date of purchase to return opened skincare products.
• To be eligible for a return, the product must be returned with its original packaging and receipt.
• Returns for opened products will be issued as a store credit or exchange.

2. Unopened Products:

• You have 30 days from the date of purchase to return unopened skincare products.
• Unopened products must be in their original packaging and in resellable condition.
• Returns for unopened products will be issued as a full refund, store credit, or exchange.

3. Defective Products:

• If you receive a defective product, please contact our customer service team immediately.
• Defective products can be returned within 30 days from the date of purchase.
• Returns for defective products will be issued as a full refund, store credit, or exchange.

How to Return:

1. Contact our customer service team at 317-763-1142 or help@reluxemedspa.com to initiate a return.
2. Provide your order number (or date of purchase + your name on the appointment) and the reason for your return.
3. Return the product back to us.
4. Once we receive and inspect the returned product, we will process your return within 7 business days.

Please Note:

• Shipping costs for returns are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
• We reserve the right to refuse a return if the product does not meet the return criteria.

Thank you for choosing RELUXE Med Spa. We value your business and look forward to serving you again.

For any questions or concerns, please contact our customer service team at help@reluxemedspa.com or 317-763-1142.